CommunoApp Support

Help and support for the CommunoApp community app.

Last updated: July 23, 2026

Getting help inside the app

The fastest way to reach us is inside the app.

Open Profile → Feedback & Support. Tap the + button to report a bug, request a feature or give us feedback.

Every request you submit gets a reference number (shown as #REQ-1234) and a status you can follow:

  • Pendingwe’ve received it and haven’t started yet
  • In Progresswe’re working on it
  • Resolvedit’s done, and our reply is on the request

When we reply, the response appears on the request itself, so the whole conversation stays in one place. You can search your past requests and open any of them to read the reply.

The same screen also has Contact support, which opens your email app with technical details about your device already filled in. That information helps us diagnose problems much faster, so please leave it in the message.

Which request type should I choose?

  • Bug — something in the app is broken or behaving unexpectedly
  • Feature — something you’d like the app to do
  • Feedback — general thoughts on how the app works
  • Support / Other — anything else, including account and billing questions

If you can’t open the app

All support requests are handled inside the app, through Profile → Feedback & Support. If you’ve uninstalled CommunoApp or can’t sign in, reinstall the app and sign in to reach us there.

Requests you send in the app are tracked and answered there, so it’s the quickest way to get a reply. If you can’t reinstall or still can’t sign in, see if you still can’t reach us at the end of this page.

What to include in your request

The more of this you can tell us, the faster we can help:

  • What happened
  • What you expected to happen instead
  • The name of the community involved
  • Your device — for example “iPhone 14, iOS 17”
  • The app version, if you can still open the app

You’ll find the app version in Profile → Feedback & Support, at the bottom of the Help & Support card.

Frequently asked questions

Getting started

How do I create a community?
Open the app, go to Communities, and create one. You become its creator and first admin.
How do I join a community?
Use an invite link shared by a member, or find the community in the app and send a join request for an admin to approve.
Can I belong to more than one community?
Yes. You can belong to as many as you like, and switch between them inside the app.

Account and sign-in

I forgot my password

On the sign-in screen, tap Forgot password. You’ll get a one-time code by email, then you can set a new password.

If you’re already signed in and don’t remember your current password, sign out first, then use Forgot password.

How do I change my password?
Go to Profile → Change Password. You’ll need your current password.
Is my phone number required?
No. It’s optional, and you can leave it blank or clear it at any time.
How do I control who sees my details?
Go to Profile → Privacy Settings. You can set visibility for each field independently — for example your phone number and your email can have different settings.
How do I sign out of a device I no longer have?
Go to Profile → Signed-in Devices, then revoke that device.

Notifications

I’m not receiving notifications

Three things to check, in order:

  1. Notifications are enabled for CommunoApp in your phone’s system settings.
  2. Your per-community notification preferences in the app.
  3. If you recently switched accounts on this device, sign out and back in to re-register the device.

Communities and members

How do I remove a member?
Community admins can remove members from the community’s member list.
Why can’t I remove one particular member?
The person who created the community can’t be removed, and their admin access can’t be revoked. This protects the community from being taken over. They’re marked CREATOR in the member list.
How do I delete a community?
Only the creator can delete it, and only after every other member has been removed.
Someone is behaving badly

You can block a member from your Profile or from the chat, which stops messages in both directions.

For anything serious, report it from Profile → Feedback & Support in the app so we can look into it.

Account deletion

How do I delete my account?

Open the app, go to Profile and tap Delete Account. Deletion is immediate and cannot be undone.

Read the full account deletion guide for what is deleted, what is kept, and how to request deletion if you’ve already uninstalled the app.

If you still can’t reach us

If you can’t use Profile → Feedback & Support in the app — because you’ve uninstalled CommunoApp and can’t reinstall it, or you can’t sign in — email us:

support@claretcode.com

We read every message and respond as soon as possible. Please allow a few days for a reply. Requests sent from inside the app are answered faster, because they come with your device details and stay linked to your account.

To delete your account, you don’t need to email us at all — see the account deletion page.