CommunoApp Terms and Conditions

• "CommunoApp," "we," "us," "our" means ClaretCode Technologies LLC, a limited liability company registered in Carlisle, Pennsylvania, USA, and the operator of the CommunoApp platform.
• "User," "you," "your" means any person or organization accessing or using the Services.
• "Community" means a tenant, group, or workspace created or managed within the Services.
• "Content" means text, files, images, posts, comments, messages, polls, events, reactions, service listings, reviews, and other data submitted to the Services.
• "Services Marketplace" or "Marketplace" means the in-community feature that allows members to list, browse, and request services from other members.
• "Provider" means a User who creates a service listing and offers goods or services to other community members through the Marketplace.
• "Customer" means a User who browses and submits service requests through the Marketplace.
• "Service Request" means a request submitted by a Customer to a Provider through the Marketplace.
• "Community Admin" or "Admin" means a User who has been granted administrative rights within a Community.
• "Linked Community" means a Community that has been connected to another Community through the community linking feature.

2.1 Age Requirements

You must be at least 13 years of age to create an account and use the Services. If you are between 13 and 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher), you must have the consent of a parent or legal guardian who agrees to these Terms on your behalf and accepts responsibility for your use of the Services.

We do not knowingly allow children under 13 to create accounts. If we learn that a user is under 13 without valid parental authorization, we will take appropriate action including account termination.

2.2 Organizational Representatives

If you are creating an account or Community on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such case, "you" and "your" refer to both you as an individual and the entity you represent.

2.3 Accuracy of Information

You represent that:

• you are legally capable of entering into a binding agreement;
• all registration information you provide is accurate and current;
• you will maintain and promptly update your account details.

You are responsible for safeguarding your account credentials and for all activity occurring under your account.

Your use of the Services is also governed by our Privacy Policy:

• Privacy Policy

By using the Services, you acknowledge that we may process personal information as described in that policy.

Subject to these Terms, CommunoApp grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for lawful personal, community, or organizational purposes.

You may not:

• reverse engineer, decompile, or attempt to extract source code except where permitted by law;
• copy, resell, rent, lease, sublicense, or commercially exploit the Services without authorization;
• circumvent security or access controls;
• use automated scraping or abusive request automation that degrades service performance.

You agree not to use the Services to:

• violate any law, regulation, or third-party right;
• upload, distribute, or transmit malware or harmful code;
• harass, abuse, threaten, defame, impersonate, or stalk others;
• upload, share, solicit, or facilitate child sexual abuse material, or any content or conduct that sexualises, endangers, grooms, or exploits a person under 18 — see our Child Safety Standards;
• post unlawful, infringing, fraudulent, or deceptive content;
• interfere with the operation, stability, or security of the Services;
• send unsolicited commercial messages, spam, or bulk communications through chat or community feeds;
• impersonate a licensed professional (doctor, lawyer, financial advisor, engineer, etc.) without holding the relevant qualification, license, or registration required by applicable law;
• create Communities that impersonate or falsely represent a real organization, business, government body, or public figure;
• post fake, incentivized, or otherwise dishonest reviews of services offered through the Marketplace;
• manipulate ratings or reviews — including soliciting reviews in exchange for discounts or other benefits without lawful disclosure;
• collect or harvest personal information of other users without their consent;
• circumvent or attempt to circumvent a block another User has placed on you — including by creating a new account, using another member's account, or contacting them through other platform features;
• use share links to harass others or to deliberately expose community content to audiences the Community's settings are intended to exclude.

Blocking. You may block another member at any time; while a block is in place, neither of you can message the other. Blocking is a safety tool and does not remove either party's previously posted community content.

Share links. When you generate a share link, anyone who opens it — including people without a CommunoApp account — can see a limited public preview of the shared item (as described in our Privacy Policy). You are responsible for what you choose to share and with whom you share the link.

Reporting violations. You can report content or another member from within the app — on a post, event, listing, shared space, comment, conversation, or profile. Choose the category and reason that fit, and describe what you saw. Reports concerning child safety are treated as a priority. You can also report a concern by email to support@claretcode.com.

We review the reports we receive and, where we find a violation of these Terms, we may remove access to the content, remove the member from a Community, or suspend or terminate the account. We will tell you when a report you made has been reviewed, but we do not disclose what action was taken in respect of another person’s account. Submitting a report does not guarantee any particular outcome.

False reports. Reporting exists to keep members safe. Deliberately false or abusive reports — including reports submitted to harass another member — are themselves a violation of these Terms and may result in action on your account.

We may monitor for abuse and take action, including suspension or termination.

Each Community within CommunoApp is operated and governed by its Community Admin(s). Community Admins have full administrative authority over their Community, including the ability to:

• enable or disable platform features such as posts, polls, events, services marketplace, and amenity bookings within their Community;
• configure and enforce community-specific rules and governance settings;
• manage memberships, roles, permissions, and moderation actions;
• approve, remove, or moderate content, service listings, and member activity within their Community;
• set community visibility and access controls (public, private, or invite-only).

All content posted, services offered, and activities organized within a Community are subject to the rules and decisions of that Community's Admin(s). CommunoApp provides the tooling and platform infrastructure but does not govern the day-to-day rules or content decisions of individual Communities.

Community Admins are responsible for:

• ensuring that community use complies with applicable laws, including any laws governing the activities, services, or content organized through their Community;
• providing adequate notice to members before deleting, dissolving, or substantially changing access to a Community.

Community Admins act as independent operators of their Communities and are not agents, employees, or representatives of CommunoApp.

6.1 Admin Use of Member Data

If you act as a Community Admin, you can access member information through the platform (such as member profiles, membership records, RSVPs, amenity bookings, and content posted in your Community). You agree that you will:

• use member data accessed through the platform solely for administering your Community;
• not export, sell, disclose, or use member data for marketing, solicitation, or any purpose unrelated to community administration, without the affected member's consent;
• comply with applicable privacy and data protection laws in your handling of member data, including any obligations you may have as an independent data controller;
• promptly delete member data in your possession when a member leaves your Community or asks you to, except where you have a separate lawful basis to keep it.

Violation of this section is a material breach of these Terms and grounds for removal of admin rights, suspension, or termination. CommunoApp is not responsible or liable for a Community Admin's use of member information outside the platform; your recourse for any such misuse is against that Admin.

6.2 Cross-Community Data in Linked Communities

When a Community is linked to another Community, certain content, member context, and activity may be visible across the linked network. Community Admins who enable community linking are responsible for informing their members of such linking and any associated data visibility. CommunoApp is not responsible for content shared across Linked Communities.

6.3 Community Dissolution

If a Community Admin chooses to delete or dissolve a Community:

• Members should be given reasonable prior notice where feasible;
• Content associated with the Community will be handled according to our Privacy Policy and applicable data retention obligations;
• CommunoApp is not liable for loss of content or member data resulting from a Community Admin's decision to delete a Community.

7.1 CommunoApp Is Not a Party to Transactions

The Services Marketplace enables Users to offer and request goods and services within their Communities. CommunoApp acts solely as a technology platform that facilitates connections between Providers and Customers. CommunoApp is not a party to any agreement, transaction, or arrangement between a Provider and a Customer.

CommunoApp:

• does not provide, supply, or guarantee any service or product listed on the Marketplace;
• does not set, collect, hold, or transfer any payment between Providers and Customers;
• does not endorse or recommend any specific Provider or service listing;
• is not responsible for the quality, safety, legality, accuracy, or fitness for purpose of any service or product offered through the Marketplace.

Any contract for goods or services formed through the Marketplace is solely between the Provider and the Customer.

7.2 No Verification of Providers or Users

CommunoApp does not verify, license, accredit, background-check, or certify any Provider, User, or the qualifications, credentials, licenses, insurance, or legal standing of any person offering services through the Marketplace.

Community membership does not constitute endorsement or verification by CommunoApp. Users are solely responsible for conducting their own due diligence before entering into any service arrangement with another member.

7.3 Provider Responsibilities

If you offer services through the Marketplace, you agree that you:

• are solely responsible for the accuracy, completeness, and legality of your service listing and all items, descriptions, and pricing;
• will comply with all applicable laws, regulations, permits, and licensing requirements relevant to your services, including business registration, professional licensing, food safety regulations, health and safety laws, and consumer protection laws;
• are an independent contractor and not an employee, agent, joint venturer, or partner of CommunoApp;
• are solely responsible for your own tax obligations arising from services you offer and income you earn through the Marketplace;
• must obtain and maintain any insurance required for your services (including public liability, professional indemnity, or product liability insurance where applicable);
• are solely responsible for fulfilling service requests you accept and for resolving any disputes with Customers.

7.4 Customer Responsibilities

If you use the Marketplace to request services, you agree that:

• you are solely responsible for evaluating the suitability, qualifications, and reputation of any Provider before placing a request;
• payment for services is arranged directly with the Provider outside of the CommunoApp platform, unless CommunoApp explicitly introduces an integrated payment feature (in which case additional terms will apply);
• you release CommunoApp from any claims, damages, or losses arising from your interaction with any Provider.

8.1 Fee Display

CommunoApp allows Community Admins and event organizers to set and display prices for event attendance (adult, child, senior pricing) and amenity bookings within the platform. These prices are set by the Community Admin or organizer, not by CommunoApp.

8.2 Payment Collection

Unless CommunoApp explicitly introduces an integrated in-app payment feature (in which case separate payment terms will apply), all payment collection for event fees, amenity booking fees, and any other charges is the sole responsibility of the Community Admin or organizer. CommunoApp does not collect, process, hold, or disburse any such payments.

CommunoApp is not responsible for:

• disputes between members and Community Admins or organizers regarding fees;
• refunds, cancellations, or non-delivery of paid events or amenity bookings;
• any financial losses arising from fee arrangements made through the platform.

8.3 Chargebacks and Fraud

CommunoApp has no role in, and is not liable for, any chargebacks, payment fraud, or failed transactions that may occur in fee arrangements organized by Community Admins or event organizers.

9.1 Honest Reviews

Reviews submitted through the Services must reflect your genuine experience with a service or Provider. You agree not to:

• submit reviews for services you did not personally receive;
• submit reviews in exchange for payment, discounts, free goods, or other incentives without lawful disclosure;
• submit malicious, defamatory, or retaliatory reviews;
• create multiple accounts to inflate or deflate ratings.

9.2 CommunoApp's Right to Moderate Reviews

CommunoApp reserves the right, but has no obligation, to remove, edit, or refuse to publish reviews that violate these Terms, are fraudulent, are defamatory, or are otherwise objectionable. CommunoApp is not liable for the content of reviews published by Users and does not endorse any rating or review.

9.3 No Liability for Reviews

Reviews represent the opinions of individual Users and not the views of CommunoApp. CommunoApp does not warrant the accuracy, completeness, or reliability of any review or rating.

10.1 Urgent Messages Are Community-Managed

The urgent message feature within the Services allows Community Admins to send high-visibility notices to community members. Urgent messages are posted and managed entirely by Community Admins, not by CommunoApp. CommunoApp does not monitor, review, or approve urgent messages before they are sent.

10.2 Not an Emergency Service

CommunoApp is not an emergency service and must not be treated as a substitute for official emergency services. In any life-threatening situation or genuine emergency, contact your local emergency services (e.g., 911, 999, 000, 112) immediately. Do not rely solely on CommunoApp notifications for life-safety information.

10.3 Notification Delivery

Push notifications and in-app notifications depend on device settings, operating system permissions, network connectivity, and third-party notification infrastructure. CommunoApp does not guarantee the delivery, timing, or receipt of any notification, including urgent messages. CommunoApp is not liable for damages arising from a failure to receive or a delay in receiving any notification.

11.1 Physical Participation

Events organized through the Services may involve physical activities, including but not limited to sports competitions, fitness activities, dance performances, outdoor activities, and community events. Participation in any such activity is entirely at your own risk. CommunoApp has no control over and accepts no responsibility for safety conditions at event venues, amenity locations, or any other physical location organized or booked through the Services.

11.2 Organizer Responsibility

Event organizers and Community Admins are solely responsible for:

• ensuring the safety of participants at events they organize;
• complying with applicable health and safety laws, venue regulations, and insurance requirements;
• obtaining required permits, licenses, or permissions for events;
• providing adequate supervision, first aid, and safety briefings where appropriate.

11.3 Amenity Bookings

CommunoApp provides a booking coordination tool for shared amenities. CommunoApp is not the owner, operator, landlord, or manager of any physical amenity space. The Community Admin or property owner is solely responsible for the safety, maintenance, and fitness for purpose of any amenity. CommunoApp is not liable for personal injury, property damage, or loss arising from the use of any amenity booked through the Services.

12.1 Potluck Events

The Services enable event organizers to coordinate potluck-style events where members commit to bring food items. CommunoApp does not inspect, verify, prepare, handle, or take any responsibility for food brought to potluck events. Participants are solely responsible for ensuring that any food they prepare and bring to an event complies with applicable food safety and hygiene standards and is suitable for consumption.

12.2 Food and Catering Services on the Marketplace

Providers who offer food, catering, meal preparation, or related services through the Marketplace are solely responsible for:

• compliance with all applicable food safety laws, health department regulations, food handling certificates, and business licensing requirements;
• the hygiene, safety, and fitness for consumption of all food items they prepare or supply;
• accurate disclosure of ingredients, allergens, and preparation methods in their service listings.

CommunoApp does not inspect or certify any food service Provider and is not liable for any illness, injury, or harm resulting from food consumed in connection with any service or event organized through the platform.

Services listed on the Marketplace may include offerings from individuals who represent themselves as professionals in fields such as law, medicine, financial advice, accounting, psychology, engineering, or similar regulated professions.

CommunoApp does not verify the qualifications, licensing, registration, or professional standing of any Provider. Any content, advice, guidance, or services provided by a Provider through the Marketplace does not constitute verified professional advice and should not be relied upon as such without independent verification.

You should always seek advice from a qualified and independently verified professional for matters of legal, medical, financial, or other professional significance. CommunoApp is not liable for any loss, harm, or consequence arising from reliance on any service, advice, or information provided by a Provider through the Marketplace.

14.1 Ownership

You retain ownership of content you submit to the Services.

14.2 License to CommunoApp

You grant CommunoApp a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, adapt, and display your content solely to:

• operate and provide the Services;
• improve functionality and reliability;
• maintain security, backup, and incident response;
• comply with legal obligations.

14.3 Content Responsibility

You are solely responsible for your content and confirm you have all rights required to submit it, including rights to any images, logos, media, or third-party materials.

14.4 Feedback License

If you submit feedback, suggestions, ideas, or feature requests to CommunoApp (including through the in-app feedback feature), you grant CommunoApp a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize such feedback in any form without compensation or attribution to you.

14.5 Copyright Infringement — Notice and Takedown

CommunoApp respects intellectual property rights and expects users to do the same. CommunoApp does not currently maintain a formally registered DMCA designated agent with the US Copyright Office. However, we take copyright concerns seriously and will act in good faith upon receipt of credible infringement reports.

If you believe content on the Services infringes your copyright, please contact us at support@claretcode.com with a written notice that includes:

1. Your name and contact information;
2. A description of the copyrighted work you claim has been infringed;
3. A description of the allegedly infringing material and where it appears within the Services (e.g., community name, post, or screen description);
4. A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
5. A statement that the information in your notice is accurate and that you are the copyright owner or are authorized to act on their behalf;
6. Your signature (electronic or handwritten).

Upon receipt of a qualifying notice, CommunoApp will review and, where appropriate, remove or disable access to the allegedly infringing content. Accounts of repeat infringers may be terminated.

All rights, title, and interest in the Services (excluding user content), including software, design, branding, and documentation, remain with CommunoApp and its licensors.

No rights are granted except as expressly stated in these Terms.

The Services may integrate with or link to third-party services (including mapping services, external websites, payment processors, and notification providers). We do not control or endorse those third-party offerings and are not responsible for their content, terms, privacy practices, or availability.

Your use of any third-party service is governed by that service's own terms and privacy policies.

CommunoApp is not a mediator, arbitrator, or dispute resolution service for disagreements between Users, Providers and Customers, Community members, or Community Admins and their members. CommunoApp has no obligation to resolve disputes between Users and does not guarantee any particular outcome from any dispute.

Users are responsible for resolving their own disputes directly. CommunoApp may, at its sole discretion, investigate complaints that allege a serious violation of these Terms, but is not obligated to intervene in commercial or personal disputes between Users.

If a dispute between Users involves conduct that violates these Terms, either party may report it to CommunoApp, which reserves the right to take action against the offending account as it deems appropriate.

If paid plans or features are offered:

• applicable prices, plan limits, and billing cadence will be disclosed at purchase;
• you authorize us (or our payment processor) to charge applicable fees and taxes;
• late or failed payments may result in suspension or downgrade;
• unless stated otherwise, fees are non-refundable except where required by law.

Plan quotas and feature entitlements may vary by subscription tier.

We may modify, update, or discontinue parts of the Services at any time, including adding or removing features, with or without notice.

We do not guarantee uninterrupted or error-free operation.

We implement commercially reasonable safeguards, but no system is perfectly secure.

You agree to notify us promptly of any suspected unauthorized account access or security issue at support@claretcode.com.

CommunoApp will not be liable for any failure or delay in performing its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, civil unrest, war, terrorism, government actions, Internet or telecommunications failures, cyberattacks, third-party infrastructure outages, or power failures.

22.1 Termination by Us

We may suspend, restrict, or terminate access if we reasonably believe:

• these Terms are violated;
• use presents legal, security, or operational risk;
• required by law or valid legal process.

Upon termination, your right to use the Services ends immediately. Data retention and deletion are handled according to our Privacy Policy and applicable legal obligations.

22.2 Termination by You (Account Deletion)

You may delete your account in the app (Profile → Delete Account) or via the account deletion page on our website. Before deleting:

• if a Community you created still has other active members, you must remove those members first (or the Community will not be eligible for deletion);
• if you are the only Admin of a Community you joined, you must first make another member an Admin.
• if your account is the subject of an open child safety review, deletion is paused until that review is complete; we are required to preserve the relevant records while it is in progress.

Account deletion is immediate and irreversible. Communities you created are deleted along with their content. Content you posted in Communities you joined remains visible to those Communities, attributed to "Deleted User," as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination — including content licenses granted for content that remains on the platform, indemnification, disclaimers, limitations of liability, and dispute resolution — survive deletion of your account.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

CommunoApp does not warrant that the Services will be uninterrupted, secure, or error-free.

No Guarantee of Backups or Data Recovery. CommunoApp does not guarantee that backups exist for any given piece of Content or data at any given time, and does not warrant that data can be recovered following a technical failure, security incident, service outage, or disaster. To the maximum extent permitted by law, CommunoApp is not liable for the loss, corruption, or unrecoverability of any Content or data arising from hardware failure, software failure, cyberattack, natural disaster, third-party infrastructure failure, or any other technical or operational cause, whether or not within CommunoApp's reasonable control. You are responsible for maintaining your own copies of any Content that is important to you.

CommunoApp specifically disclaims all liability for:

• the conduct, services, products, advice, or representations of any User, Provider, Community Admin, or other third party using the Services;
• the quality, safety, legality, or fitness for purpose of any service, product, food item, or professional advice offered through the Marketplace or organized through an event;
• personal injury, property damage, or financial loss arising from participation in any event, use of any amenity, or engagement with any Provider;
• failure to receive urgent messages or other notifications due to device settings, network conditions, or other factors outside CommunoApp's control;
• content posted by Users, including reviews, announcements, polls, and messages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• CommunoApp is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, goodwill, data, or business opportunities;
• CommunoApp's aggregate liability arising from or relating to the Services and these Terms will not exceed the greater of:

- amounts paid by you to CommunoApp in the 12 months before the claim, or - USD $100.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless CommunoApp, its affiliates, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• your use of the Services;
• your content;
• your violation of these Terms or applicable law;
• your infringement of third-party rights;
• any service, product, food, or professional advice you offer or provide to other Users through the Marketplace;
• any event you organize or amenity you manage through the Services;
• your actions or omissions as a Community Admin.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law rules.

You and CommunoApp agree to attempt good-faith informal resolution of any dispute before commencing formal proceedings. Either party may give written notice of a dispute; the parties will have 30 days to attempt informal resolution.

If informal resolution fails, you and CommunoApp submit to the exclusive jurisdiction of the state and federal courts located in Cumberland County, Pennsylvania for resolution of any dispute arising under or relating to these Terms or the Services.

Class Action Waiver: To the maximum extent permitted by law, you waive any right to bring claims as a plaintiff or class member in any class, collective, or representative action.

We may revise these Terms from time to time. We will update the "Last updated" date and, where required, provide additional notice (e.g., by email or in-app notification). Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

• You must be at least 13 to use the Services; organizational representatives must have authority to bind their organization.
• Use the platform lawfully and respectfully.
• You own your content, but you grant us a license to operate the Services.
• CommunoApp is a technology platform, not a party to any transaction, service, or arrangement between users.
• CommunoApp does not verify the identity, qualifications, licensing, or credentials of any user or service provider.
• Event organizers, amenity managers, and service providers are solely responsible for safety, compliance, and fulfillment.
• CommunoApp is not an emergency service — always contact official emergency services in an emergency.
• Community Admins may use member data solely for administering their Community.
• You can block other members, and you can delete your account — once it proceeds, deletion is immediate and irreversible. Deletion is paused only while an open child safety review concerns your account.
• We may suspend accounts for abuse, security, or legal reasons.
• We limit liability as permitted by law.
• Your data handling is described in Privacy Policy.

If there is any conflict between this summary and the Terms above, the Terms above control.