CommunoApp Terms and Conditions

"CommunoApp," "we," "us," "our" means ClaretCode Technologies LLC, a limited liability company registered in Carlisle, Pennsylvania, USA, and the operator of the CommunoApp platform.

"User," "you," "your" means any person or organization accessing or using the Services.

"Community" means a tenant, group, or workspace created or managed within the Services.

"Content" means text, files, images, posts, comments, messages, polls, events, reactions, service listings, reviews, and other data submitted to the Services.

"Services Marketplace" or "Marketplace" means the in-community feature that allows members to list, browse, and request services from other members.

"Provider" means a User who creates a service listing and offers goods or services to other community members through the Marketplace.

"Customer" means a User who browses and submits service requests through the Marketplace.

"Service Request" means a request submitted by a Customer to a Provider through the Marketplace.

"Community Admin" or "Admin" means a User who has been granted administrative rights within a Community.

"Linked Community" means a Community that has been connected to another Community through the community linking feature.

2.1 Age Requirements

You must be at least 13 years of age to create an account and use the Services. If you are between 13 and 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher), you must have the consent of a parent or legal guardian who agrees to these Terms on your behalf and accepts responsibility for your use of the Services.

We do not knowingly allow children under 13 to create accounts. If we learn that a user is under 13 without valid parental authorization, we will take appropriate action including account termination.

2.2 Organizational Representatives

If you are creating an account or Community on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such case, "you" and "your" refer to both you as an individual and the entity you represent.

2.3 Accuracy of Information

You represent that: you are legally capable of entering into a binding agreement; all registration information you provide is accurate and current; you will maintain and promptly update your account details. You are responsible for safeguarding your account credentials and for all activity occurring under your account.

Your use of the Services is also governed by our Privacy Policy. By using the Services, you acknowledge that we may process personal information as described in that policy.

Subject to these Terms, CommunoApp grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for lawful personal, community, or organizational purposes. You may not:

• reverse engineer, decompile, or attempt to extract source code except where permitted by law;
• copy, resell, rent, lease, sublicense, or commercially exploit the Services without authorization;
• circumvent security or access controls;
• use automated scraping or abusive request automation that degrades service performance.

You agree not to use the Services to:

• violate any law, regulation, or third-party right;
• upload, distribute, or transmit malware or harmful code;
• harass, abuse, threaten, defame, impersonate, or stalk others;
• post unlawful, infringing, fraudulent, or deceptive content;
• interfere with the operation, stability, or security of the Services;
• send unsolicited commercial messages, spam, or bulk communications through chat or community feeds;
• impersonate a licensed professional (doctor, lawyer, financial advisor, engineer, etc.) without holding the relevant qualification, license, or registration required by applicable law;
• create Communities that impersonate or falsely represent a real organization, business, government body, or public figure;
• post fake, incentivized, or otherwise dishonest reviews of services offered through the Marketplace;
• manipulate ratings or reviews — including soliciting reviews in exchange for discounts or other benefits without lawful disclosure;
• collect or harvest personal information of other users without their consent.

We may monitor for abuse and take action, including suspension or termination.

Each Community within CommunoApp is operated and governed by its Community Admin(s). Community Admins have full administrative authority over their Community, including the ability to: enable or disable platform features; configure and enforce community-specific rules; manage memberships, roles, permissions, and moderation actions; approve, remove, or moderate content; and set community visibility and access controls.

Community Admins are responsible for ensuring that community use complies with applicable laws, and for providing adequate notice to members before deleting or dissolving a Community. Community Admins act as independent operators and are not agents, employees, or representatives of CommunoApp.

6.1 Cross-Community Data in Linked Communities

When a Community is linked to another Community, certain content, member context, and activity may be visible across the linked network. Community Admins who enable community linking are responsible for informing their members of such linking and any associated data visibility. CommunoApp is not responsible for content shared across Linked Communities.

6.2 Community Dissolution

If a Community Admin chooses to delete or dissolve a Community, members should be given reasonable prior notice where feasible. Content will be handled according to our Privacy Policy and applicable data retention obligations. CommunoApp is not liable for loss of content or member data resulting from a Community Admin's decision to delete a Community.

7.1 CommunoApp Is Not a Party to Transactions

CommunoApp acts solely as a technology platform that facilitates connections between Providers and Customers. CommunoApp is not a party to any agreement, transaction, or arrangement between a Provider and a Customer. CommunoApp does not provide, supply, or guarantee any service or product; does not set, collect, hold, or transfer any payment; does not endorse any Provider; and is not responsible for the quality, safety, legality, or fitness for purpose of any service or product. Any contract formed through the Marketplace is solely between the Provider and the Customer.

7.2 No Verification of Providers or Users

CommunoApp does not verify, license, accredit, background-check, or certify any Provider, User, or their qualifications, credentials, licenses, insurance, or legal standing. Users are solely responsible for conducting their own due diligence before entering into any service arrangement.

7.3 Provider Responsibilities

If you offer services through the Marketplace, you agree that you are solely responsible for the accuracy and legality of your listing; compliance with all applicable laws and licensing requirements; your own tax obligations; obtaining required insurance; and fulfilling service requests and resolving disputes with Customers. You are an independent contractor, not an employee or agent of CommunoApp.

7.4 Customer Responsibilities

If you use the Marketplace to request services, you are solely responsible for evaluating the suitability of any Provider before placing a request. Payment is arranged directly with the Provider outside of the platform unless CommunoApp explicitly introduces an integrated payment feature. You release CommunoApp from any claims arising from your interaction with any Provider.

8.1 Fee Display

CommunoApp allows Community Admins and event organizers to set and display prices for event attendance and amenity bookings. These prices are set by the Community Admin or organizer, not by CommunoApp.

8.2 Payment Collection

Unless CommunoApp explicitly introduces an integrated in-app payment feature, all payment collection is the sole responsibility of the Community Admin or organizer. CommunoApp does not collect, process, hold, or disburse any such payments and is not responsible for disputes, refunds, cancellations, or financial losses arising from fee arrangements.

8.3 Chargebacks and Fraud

CommunoApp has no role in, and is not liable for, any chargebacks, payment fraud, or failed transactions that may occur in fee arrangements organized by Community Admins or event organizers.

9.1 Honest Reviews

Reviews must reflect your genuine experience. You agree not to submit reviews for services you did not personally receive; submit reviews in exchange for incentives without lawful disclosure; submit malicious, defamatory, or retaliatory reviews; or create multiple accounts to inflate or deflate ratings.

9.2 CommunoApp's Right to Moderate Reviews

CommunoApp reserves the right, but has no obligation, to remove, edit, or refuse to publish reviews that violate these Terms, are fraudulent, defamatory, or otherwise objectionable. CommunoApp is not liable for the content of reviews published by Users.

9.3 No Liability for Reviews

Reviews represent the opinions of individual Users and not the views of CommunoApp. CommunoApp does not warrant the accuracy, completeness, or reliability of any review or rating.

10.1 Emergency Alerts Are Community-Managed

Emergency alerts are posted and managed entirely by Community Admins, not by CommunoApp. CommunoApp does not monitor, review, or approve emergency alerts before they are sent.

10.2 Not an Emergency Service

10.3 Notification Delivery

CommunoApp does not guarantee the delivery, timing, or receipt of any notification, including emergency alerts. CommunoApp is not liable for damages arising from a failure to receive or a delay in receiving any notification.

11.1 Physical Participation

Participation in any physical activity organized through the Services is entirely at your own risk. CommunoApp has no control over and accepts no responsibility for safety conditions at event venues, amenity locations, or any other physical location.

11.2 Organizer Responsibility

Event organizers and Community Admins are solely responsible for ensuring the safety of participants; complying with applicable health and safety laws; obtaining required permits and licenses; and providing adequate supervision, first aid, and safety briefings where appropriate.

11.3 Amenity Bookings

CommunoApp provides a booking coordination tool for shared amenities. CommunoApp is not the owner, operator, landlord, or manager of any physical amenity space. The Community Admin or property owner is solely responsible for the safety, maintenance, and fitness for purpose of any amenity. CommunoApp is not liable for personal injury, property damage, or loss arising from the use of any amenity booked through the Services.

12.1 Potluck Events

CommunoApp does not inspect, verify, prepare, handle, or take any responsibility for food brought to potluck events. Participants are solely responsible for ensuring that any food they prepare complies with applicable food safety and hygiene standards and is suitable for consumption.

12.2 Food and Catering Services on the Marketplace

Providers who offer food, catering, or meal preparation services are solely responsible for compliance with all applicable food safety laws; the hygiene, safety, and fitness for consumption of all food items; and accurate disclosure of ingredients, allergens, and preparation methods. CommunoApp does not inspect or certify any food service Provider and is not liable for any illness, injury, or harm resulting from food consumed in connection with any service or event organized through the platform.

CommunoApp does not verify the qualifications, licensing, registration, or professional standing of any Provider. Any content, advice, guidance, or services provided by a Provider through the Marketplace does not constitute verified professional advice and should not be relied upon as such without independent verification. You should always seek advice from a qualified and independently verified professional for matters of legal, medical, financial, or other professional significance.

14.1 Ownership

You retain ownership of content you submit to the Services.

14.2 License to CommunoApp

You grant CommunoApp a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, adapt, and display your content solely to operate and provide the Services; improve functionality and reliability; maintain security, backup, and incident response; and comply with legal obligations.

14.3 Content Responsibility

You are solely responsible for your content and confirm you have all rights required to submit it, including rights to any images, logos, media, or third-party materials.

14.4 Feedback License

If you submit feedback, suggestions, ideas, or feature requests to CommunoApp, you grant CommunoApp a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize such feedback in any form without compensation or attribution to you.

14.5 Copyright Infringement — Notice and Takedown

CommunoApp respects intellectual property rights. If you believe content on the Services infringes your copyright, please contact us at info@claretcode.com with: your name and contact information; a description of the copyrighted work; a description of the allegedly infringing material and where it appears; a statement of good faith belief; a statement that the information is accurate and that you are authorized to act; and your signature. Upon receipt, CommunoApp will review and, where appropriate, remove or disable access to the allegedly infringing content.

All rights, title, and interest in the Services (excluding user content), including software, design, branding, and documentation, remain with CommunoApp and its licensors. No rights are granted except as expressly stated in these Terms.

The Services may integrate with or link to third-party services. We do not control or endorse those third-party offerings and are not responsible for their content, terms, privacy practices, or availability. Your use of any third-party service is governed by that service's own terms and privacy policies.

CommunoApp has no obligation to resolve disputes between Users and does not guarantee any particular outcome from any dispute. Users are responsible for resolving their own disputes directly. CommunoApp may, at its sole discretion, investigate complaints that allege a serious violation of these Terms, but is not obligated to intervene in commercial or personal disputes between Users.

If paid plans or features are offered: applicable prices, plan limits, and billing cadence will be disclosed at purchase; you authorize us (or our payment processor) to charge applicable fees and taxes; late or failed payments may result in suspension or downgrade; unless stated otherwise, fees are non-refundable except where required by law. Plan quotas and feature entitlements may vary by subscription tier.

We may modify, update, or discontinue parts of the Services at any time, including adding or removing features, with or without notice. We do not guarantee uninterrupted or error-free operation.

We implement commercially reasonable safeguards, but no system is perfectly secure. You agree to notify us promptly of any suspected unauthorized account access or security issue at info@claretcode.com.

CommunoApp will not be liable for any failure or delay in performing its obligations arising from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, civil unrest, war, terrorism, government actions, Internet or telecommunications failures, cyberattacks, third-party infrastructure outages, or power failures.

We may suspend, restrict, or terminate access if we reasonably believe these Terms are violated; use presents legal, security, or operational risk; or required by law or valid legal process. Upon termination, your right to use the Services ends immediately. Data retention and deletion are handled according to our Privacy Policy and applicable legal obligations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

CommunoApp does not warrant that the Services will be uninterrupted, secure, or error-free. CommunoApp specifically disclaims all liability for: the conduct, services, products, advice, or representations of any User, Provider, or Community Admin; the quality, safety, legality, or fitness for purpose of any service, product, food item, or professional advice offered through the Marketplace; personal injury, property damage, or financial loss arising from participation in any event or use of any amenity; failure to receive emergency alerts or other notifications; and content posted by Users.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• CommunoApp is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, goodwill, data, or business opportunities;
• CommunoApp's aggregate liability arising from or relating to the Services and these Terms will not exceed the greater of: amounts paid by you to CommunoApp in the 12 months before the claim, or USD $100.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless CommunoApp, its affiliates, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: your use of the Services; your content; your violation of these Terms or applicable law; your infringement of third-party rights; any service, product, food, or professional advice you offer through the Marketplace; any event you organize or amenity you manage; and your actions or omissions as a Community Admin.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law rules. You and CommunoApp agree to attempt good-faith informal resolution of any dispute before commencing formal proceedings. Either party may give written notice of a dispute; the parties will have 30 days to attempt informal resolution.

If informal resolution fails, you and CommunoApp submit to the exclusive jurisdiction of the state and federal courts located in Cumberland County, Pennsylvania for resolution of any dispute arising under or relating to these Terms or the Services.

Class Action Waiver: To the maximum extent permitted by law, you waive any right to bring claims as a plaintiff or class member in any class, collective, or representative action.

We may revise these Terms from time to time. We will update the "Last updated" date and, where required, provide additional notice (e.g., by email or in-app notification). Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.